Earlsfort eHealthwatch

Medical Assisted Discharge programme in association with the Mater Hospital

1st August 2014, Dublin, Ireland.

Earlsfort eHealthwatch completes successful Medical Assisted Discharge programme in association with the Mater Hospital.

Earlsfort eHealthwatch and the Mater Misericordiae University Hospital designed, implemented and operated a successful Medical Assisted Discharge programme which ran from March 2014 to July 2014. Patients participating on the programme were discharged home from hospital with a customised Care Plan. Relevant medical vital signs to allow cardiovascular and respiratory monitoring were then measured by a Homecarer at the patient’s home (daily in some cases), and this data was transferred electronically to the eHealthwatch IT platform for monitoring by the firm’s medical personnel. Medical checks and interventions were initiated when vital signs diverged from the parameters within the patient’s Care Plan.

We thought that it might be of interest to ask for feedback from some of the patients and their families about their experience of the Medical Assisted Discharge programme.

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Case Study 1: 89 year old Patient X was admitted to hospital with lower limb pains and elevated blood pressure. After a few days in hospital, during which better control of her blood pressure was achieved, the Mater Medical Assisted Discharge programme afforded us an opportunity to monitor her cardiovascular status after hospital discharge and ultimately enhance her medical care in the comfort of her own home.

Below is feedback from her family’s experience of that service.

Miss XY (Niece of Patient X)

1. QUESTION: How did you find the service ?

ANSWER: Very good. It was helpful to my aunt when she came out of hospital.

2. QUESTION: What was the most useful part of the service in your opinion ?

ANSWER: I think having someone from the hospital check in with my Aunt so frequently gave all of us peace of mind. Because she was still not fully herself when she came home, it was really helpful to have check-ups weekly. I didn’t know that was even something we could get. Also, to get a call from a doctor to check how she was, was really good.

3. QUESTION: Would you change anything about the service ?

ANSWER: The ladies checking the blood pressure were great. In the beginning it was every day and slowly it was less frequent. I would have liked it to not decrease so fast but I was happy she had the carers for well over a month.

4. QUESTION: Would you recommend the service ?

ANSWER: Definitely, it was really helpful and I hope more people can access it and use it for a bit longer, because it really gave us peace of mind once my Aunt came out of hospital.

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Case Study 2 : 75 year old patient Mr JP was admitted to hospital with shortness of breath in the context of chronic lung disease. The Mater Medical Assisted Discharge programme afforded us an opportunity to monitor the patient’s respiratory status after hospital discharge and ultimately enhance his medical care in the comfort of his own home.

Below is feedback from his family’s experience of that service.

Mrs. JP (Wife of patient Mr. JP)

1. QUESTION: How did you find the service ?

ANSWER: It was an excellent service.

2. QUESTION: What was the most useful part of the service in your opinion ?

ANSWER: It was great back up for me when my husband came home. I was very nervous looking after him on my own when he was about to be discharged but this service came in place and it was fantastic to have the carers there 2-3 times a week. It gave me reassurance and the carers were very pleasant and nice.

3. QUESTION: Would you change anything about the service ?

ANSWER: Not at all. It was great.

4. QUESTION: Would you recommend the service ?

ANSWER: Absolutely. Thank you again.

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Case Study 3 : 84 year old Patient Y was admitted to hospital with lower limb and blood pressure control problems. Earlsfort eHealthwatch was able to monitor her progress on discharge via the Mater Medical Assisted Discharge programme in terms of medical review and monitoring her blood pressure after hospital discharge to improve quality of her care.

Below is feedback from the patient herself about the service.

1. QUESTION: How did you find the service ?

ANSWER: Very good.

2. QUESTION: What was the most useful part of the service in your opinion ?

ANSWER: It was nice and it helped my confidence when I came home from hospital. Getting a check-up regularly was very good.

3. QUESTION: Would you change anything about the service ?

ANSWER: No.

4. QUESTION: Would you recommend the service ?

ANSWER: Yes I would. Thanks.

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Case Study 4 : 85 year old Patient Q was admitted to hospital with falls and cardiovascular problems.  Earlsfort eHealthwatch was able to monitor her progress on discharge via the Mater Medical Assisted Discharge programme in terms of medical review and monitoring her cardiovascular status after hospital discharge.

Below is feedback from Patient Q’s daughter Ms MJ regarding the service.

1. QUESTION: How did you find the service ?

ANSWER: It was great. I was really thankful for the service.

2. QUESTION: What was the most useful part of the service in your opinion ?

ANSWER: I was really nervous about bringing my Mum home after hospital, so it was a great relief to have the Carers calling up for the additional support and reassurance particularly at the start.

3. QUESTION: Would you change anything about the service ?

ANSWER: Not really. The only problem was Mum really wanted to come to stay with my family and we felt it would be better for her to stay with us, which was outside Dublin. Commuting back to Mum’s home in Dublin to get the check up’s was very difficult because my home is quite a travel back to Dublin. So it was only a distance problem.

4. QUESTION: Would you recommend the service ?

ANSWER: I definitely will.

Contact details:

www.ehealthwatch.ie

info@ehealthwatch.ie

Telephone: +(353)(1) 839 6610

1st August 2014 – Dublin, Ireland.

Earlsfort eHealthwatch Limited (T/A eHealthwatch). Registered Number 500631. VAT Number: IE 9799612U Registered in Dublin, Ireland at 74 Eccles Street, Dublin 7, Ireland. Directors: D Power, E Brazil, D Keane